Chapter 14 – Creating Collaborative Partnerships
TEAMS, PARTNERSHIPS AND ALLIANCES
Ø Organizations create and use teams, partnerships and alliances to;§ Undertake new initiatives§ Address both minor and major problems§ Capitalize on significant opportunitiesØ Organizations create teams, partnerships and alliances both internally with employees and externally with other organizationsØ Collaboration system – supports the work of teams by facilitating the sharing and flow of information
Information partnerships with other organizations
Ø Organizations from alliance and partnerships with other organizations based on their core competency§ Core competency – An organization’s key strength, a business function that it does better than any of its competitors§ Core competency strategy – Organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processesØ Information technology can make a business partnership easier to establish and manage§ Information partnerships – Occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offerØ The internet has dramatically increased the ease and availability for IT – enabled organizational alliance and partnerships
COLLABORATION SYSTEMS
Ø Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales managementØ Collaboration system – An IT- based set of tools that supports the work of teams by facilitating the sharing and flow of information.Ø Two categories of collaboration1. Unstructured collaboration (information collaboration) – includes document exchange, shared whiteboards, discussion forums, and email.2. Structured collaboration (process collaboration) – involves shared participation in business processes such as workflow in which knowledge is hard-coded as rules
Collaborative business functions
Ø Collaboration systems include;§ Knowledge management systems§ Content management systems§ Workflow management systems§ Groupware systems
KNOWLEDGE MANAGEMENT SYSTEMS
Ø Knowledge management (KM) – involves capturing, classifying, evaluating, retrieving and sharing information assets in a way that provides context for effective decisions and actionsØ Knowledge management system – supports the capturing and use of an organization’s “know-how”
EXPLICIT AND TACIT KNOWLEDGE
Ø Intellectual and knowledge-based assets fall into two categories;1. Explicit knowledge – consists of anything that can be documented, archived, and codified, often with the help of IT2. Tacit knowledge – knowledge contained in people’s heads
Ø The following are two best practices for transferring or recreating tacit knowledge1. Shadowing – less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work2. Joint problem solving – a novice and expert work together on a project
Reasons why organizations launch knowledge management programs
CONTENT MANAGEMENT
Ø Content management system (CMS) – provides tools to manage the creation, storage, editing and publication of information in a collaborative environmentØ CMS marketplace includes;§ Document management system (DMS)§ Digital assets management system (DAM)§ Web content management system (WCM)
WORKING WIKIS
Ø Wikis – web-based tools that make it easy for users to add, remove, and change online contentØ Business wikis – collaborative web pages that allows users to edit documents, share ideas or monitor the status of a project
WORKFLOW MANAGEMENT SYSTEMS
Ø Work activities can be performed in series or in parallel that involves people and automated computer systemsØ Workflow – defines all the steps or business rules, from beginning to end, required for a business processØ Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business processØ Messaging-based workflow system – sends work assignments through an email systemØ Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document
GROUPWARE SYSTEMS
Groupware technologies
Ø Groupware – software that supports teams interaction and dynamics including calendaring, scheduling and videoconferencing
WEB CONFERENCING
Ø Web conferencing – blends audio, video and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected website
VIDEOCONFERENCING
Ø Video conference – A set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously
INSTANT MESSAGING
Ø Email is the dominant form of collaboration application, but real-time collaboration tools like instant messaging are creating a new communication dynamicØ Instant messaging – types of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the internetØ Instant messaging application
TEAMS, PARTNERSHIPS AND ALLIANCES
Ø Organizations create and use teams, partnerships and alliances to;§ Undertake new initiatives§ Address both minor and major problems§ Capitalize on significant opportunitiesØ Organizations create teams, partnerships and alliances both internally with employees and externally with other organizationsØ Collaboration system – supports the work of teams by facilitating the sharing and flow of information
Information partnerships with other organizations
Ø Organizations from alliance and partnerships with other organizations based on their core competency§ Core competency – An organization’s key strength, a business function that it does better than any of its competitors§ Core competency strategy – Organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processesØ Information technology can make a business partnership easier to establish and manage§ Information partnerships – Occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offerØ The internet has dramatically increased the ease and availability for IT – enabled organizational alliance and partnerships
COLLABORATION SYSTEMS
Ø Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales managementØ Collaboration system – An IT- based set of tools that supports the work of teams by facilitating the sharing and flow of information.Ø Two categories of collaboration1. Unstructured collaboration (information collaboration) – includes document exchange, shared whiteboards, discussion forums, and email.2. Structured collaboration (process collaboration) – involves shared participation in business processes such as workflow in which knowledge is hard-coded as rules
Collaborative business functions
Ø Collaboration systems include;§ Knowledge management systems§ Content management systems§ Workflow management systems§ Groupware systems
KNOWLEDGE MANAGEMENT SYSTEMS
Ø Knowledge management (KM) – involves capturing, classifying, evaluating, retrieving and sharing information assets in a way that provides context for effective decisions and actionsØ Knowledge management system – supports the capturing and use of an organization’s “know-how”
EXPLICIT AND TACIT KNOWLEDGE
Ø Intellectual and knowledge-based assets fall into two categories;1. Explicit knowledge – consists of anything that can be documented, archived, and codified, often with the help of IT2. Tacit knowledge – knowledge contained in people’s heads
Ø The following are two best practices for transferring or recreating tacit knowledge1. Shadowing – less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work2. Joint problem solving – a novice and expert work together on a project
Reasons why organizations launch knowledge management programs
CONTENT MANAGEMENT
Ø Content management system (CMS) – provides tools to manage the creation, storage, editing and publication of information in a collaborative environmentØ CMS marketplace includes;§ Document management system (DMS)§ Digital assets management system (DAM)§ Web content management system (WCM)
WORKING WIKIS
Ø Wikis – web-based tools that make it easy for users to add, remove, and change online contentØ Business wikis – collaborative web pages that allows users to edit documents, share ideas or monitor the status of a project
WORKFLOW MANAGEMENT SYSTEMS
Ø Work activities can be performed in series or in parallel that involves people and automated computer systemsØ Workflow – defines all the steps or business rules, from beginning to end, required for a business processØ Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business processØ Messaging-based workflow system – sends work assignments through an email systemØ Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document
GROUPWARE SYSTEMS
Groupware technologies
Ø Groupware – software that supports teams interaction and dynamics including calendaring, scheduling and videoconferencing
WEB CONFERENCING
Ø Web conferencing – blends audio, video and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected website
VIDEOCONFERENCING
Ø Video conference – A set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously
INSTANT MESSAGING
Ø Email is the dominant form of collaboration application, but real-time collaboration tools like instant messaging are creating a new communication dynamicØ Instant messaging – types of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the internetØ Instant messaging application
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