CHAPTER 5 : ORGANIZATIONAL STRUCTURES THAT SUPPORT STRATEGIC INITIATIVES.

Definition

IT Roles and Responsibilities: Information technology is a relatively new functional area, having only been around formally  for around 40 years.\

Chief Information Officer (CIO): Oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives.

Chief Technology Officer (CTO): Responsible for ensuring the throughput, speed, accuracy, availability, and reliability of IT.

Chief Security Officer (CSO): Responsible for ensuring the security of IT systems.

Chief Privacy Officer (CPO): Responsible for ensuring the ethical and legal use of information.

Chief Knowledge Officer (CKO): Responsible for collecting, maintaining, and disturbing the organization`s knowledge.

Ethics: The principles and standards that guide our behavior toward other people.

Privacy: The right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent.

Security: Organizational information is intellectual capital - it must be protected.

Information security: The protection of information from accidental or intentional misuse by persons inside or outside an organization.

The Gap Between Business Personnel and IT Personnel

• Business personnel possess expertise in functional areas such as marketing, accounting, and sales.
• IT personnel have the technological expertise.
• This typically causes a communications gap between the business personnel and IT personnel.

Improving Communications

• Business personnel must seek to increase their understanding of IT.
• IT personnel must seek to increase their understanding of the business.
• It is the responsibility of the CIO to ensure effective communication between business personnel and IT personnel.

Organizational Fundamentals - Ethics and Security

• Ethics and security are two fundamental building blocks that organizational must base their businesses on to be successful.

Ethics

Issues affected by technology advances:

• Intellectual property

          - Intangible creative work that is embodied in physical form.

• Copyright

          - The legal protection afforded an expression of an idea, such as a song, video game, and some types of proprietary documents.

• Fair use doctrine        

          - In certain situations, it is legal to use copyrighted material.

• Pirated software

          - The unauthorized use, duplication, distribution, or sale of copyrighted software.

• Counterfeit software

          - Software that is manufactured to look like the real thing and sold as such.